Privacy Policy

1. Who We Are

ManageWithEXL.com is operated by EXL Capital Group LLC dba EXL Realty Group, a Texas limited liability company and licensed Texas real estate broker headquartered at:

References to "ManageWithEXL" throughout this policy refer to EXL Capital Group LLC and its dba EXL Realty Group as the operator of this website and the related property management services.

2. Information We Collect

Information you provide directly

When you submit a contact form, request a rental analysis, or otherwise interact with this website, we may collect:

• Full name, email address, phone number
• Property address and property-related details (type, situation, rental interest)
• Any additional details you include in a free-text message field

Information collected automatically

When you visit the site, we and our service providers may automatically collect:

• IP address, browser type, operating system, referring URL
• Pages visited, time on site, and click-path data (via analytics cookies — see Section 5)
• Device identifiers and general geographic region (city/state-level, not precise location)

Information from third parties

If you reach us through a third-party lead platform, social media ad, or referral partner, we may receive basic contact information from that platform subject to its own privacy policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry — deliver the free rental analysis, PM proposal, or other response you requested
• Communicate about our services — follow up by phone, text, or email regarding property management, leasing, or related EXL services you may be interested in
• Manage our relationship — maintain records of inquiries and client relationships in our CRM (Zoho Bigin)
• Improve our website — analyze traffic patterns and page performance to improve content and user experience
• Comply with legal obligations — retain records as required by TREC, Texas real estate law, and applicable federal law
• Fraud prevention — detect and prevent fraudulent submissions or misuse of our services

We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers — third parties that help us operate the website and deliver services, such as our CRM platform (Zoho), email delivery service, web hosting, and analytics provider. These providers are contractually prohibited from using your data for any purpose other than performing services for us.
• EXL affiliated entities — other EXL Group entities (EXL Realty Group, BuyWithEXL, ListWithEXL, InvestWithEXL) where your inquiry is relevant to services they provide, and only with your knowledge.
• Legal obligations — if required by law, subpoena, court order, or regulatory inquiry, including TREC and Texas Real Estate Commission compliance requirements.
• Business transfer — in the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction.
• With your consent — in any other case where you have explicitly authorized sharing.

5. Cookies & Tracking

This website uses cookies and similar tracking technologies to improve your experience and analyze site usage.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality. The cookie notice banner on this site lets you accept or dismiss cookie usage.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law:

• Contact/inquiry records — retained for up to 3 years after last contact, unless a management or brokerage relationship is established, in which case we retain records for the duration required by TREC (minimum 4 years from transaction close or termination of the relationship).
• Analytics data — aggregated and anonymized; individual identifiers are removed after 26 months.

When retention periods expire, data is deleted or anonymized in accordance with our internal data handling procedures.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to legal retention obligations
• Opt-out of marketing — unsubscribe from marketing communications at any time by replying "STOP" to any text, clicking "unsubscribe" in any email, or contacting us directly
• Data portability — request a structured, machine-readable copy of your data where technically feasible

To exercise any of these rights, contact us at info@exlgrouptx.com or call (469) 829-7863. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

We do not discriminate against you for exercising any privacy rights.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS. Form submissions are transmitted using TLS encryption. Our CRM platform (Zoho Bigin) maintains its own enterprise-grade security controls.

No method of electronic transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately.

9. Children's Privacy

ManageWithEXL.com is a business-to-business and business-to-consumer real estate services website intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a minor has submitted information through this site, contact us at info@exlgrouptx.com.

10. Third-Party Links

This website contains links to third-party websites including Innago (owner/tenant portal), Google Maps, and EXL Group affiliate sites. These websites have their own privacy policies and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of this website after a policy update constitutes your acceptance of the revised terms.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy inquiries within 30 days.